loader image

PRIVACY POLICY

Serrato Water
Operated by Serrato Industries LLC
Last Updated: December 2025

1. Introduction

Serrato Water (“we,” “our,” or “us”), operated by Serrato Industries LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, forms, communications, and services.

2. Information We Collect

We may collect the following information when you interact with us:

  • Name, phone number, and email address
  • Service address and general location
  • Appointment and scheduling details
  • Messages sent via SMS, phone calls, WhatsApp, or email
  • Website form submissions and communication preferences

3. How We Use Your Information

We use your information solely to:

  • Respond to inquiries and contact requests
  • Schedule, confirm, and manage water evaluation services
  • Send service-related confirmations, reminders, and follow-up messages
  • Communicate regarding requested services
  • Maintain compliance with applicable communication and privacy laws

We do not use your information for purposes unrelated to your request unless you explicitly opt in.

4. SMS, Calls, WhatsApp & Email Communications

By submitting a form and selecting an explicit consent checkbox, you agree to receive communications from Serrato Water via:

  • SMS/Text messages related to requested services and appointments
  • Phone calls
  • WhatsApp messages
  • Email communications

Message frequency may vary. Message & data rates may apply.

You may opt out of SMS communications at any time by replying STOP, or request help by replying HELP.
Email communications may be unsubscribed using the link provided in each email.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

No mobile information, including SMS opt-in data and consent records, is shared with third parties or affiliates for marketing or promotional use.

We may share limited information only with service providers (such as messaging, scheduling, or CRM platforms) strictly as necessary to operate our services, or when required by law.

6. Data Security

We implement reasonable administrative and technical measures to protect your information. However, no system can be guaranteed to be 100% secure.

7. Your Rights

You may:

  • Opt out of SMS messages at any time by replying STOP
  • Unsubscribe from emails using the provided link
  • Request access to or deletion of your information by contacting us

8. Children’s Privacy

Our services are intended for individuals aged 18 or older. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

Serrato Water
Operated by Serrato Industries LLC
Florida, USA
📧 info@serratowater.com
📞 (866) 211-9044